* How long will the shipping take?
- Normal shipping time is 2-5 days. (DHL/Deutsche Postt) & 3-6 days (Schenker)
* How can I track my order?
Schenker Privpak
By surfing into this webpage: Shenker Privpak <-- Press here!
Enter your tracking-id and search. You can find your tracking id when you login to your account and check current order.
DHL Premium
- By surfing into this webpage: DHL TRACKING <-- Press here!
Enter your tracking-id and search. You can find your tracking id when you login to your account and check current order.
* I have received a faulty or a wrong order. What do I do now?
- Contact us in the way you usually do. Before you send anything back to us you have to obtain a RMA number. We don't accept returns without RMA numbers.
* Where do i find instructions for bank transfer?
- You will find all information regarding all of our payment options in:
Instructions for bank transfer
For international payments in Euro to our German account you transfer the given total EUR order amount to the following account:
Mottagare: Thunstroem und Herrero OHG
Country: Germany
IBAN: DE17200400000641356100
BIC/SWIFT: COBADEFF
Note! Enter your SweBurn order number in the message field of the transfer!
(Our bank does not charge a receiving fee. Customers need only to pay their own banks fees.)
For bank transfers within Sweden in swedish crowns you transfer the given total SEK order amount to the following account:
Receiver: Thunström & Herrero OHG
Clearing No: 6174
Account No: 708333702
Bank: Handelsbanken
Note! Enter your SweBurn order number in the message field of the transfer!
Local swedish transfers take ca 3 bank hours to reach us. International
transfer take up to 3 working days. Your order will be shipped as soon
as the transfer has been received.
* I have chosen to pay with the option Fakturera mig. When do i need to pay for the order?
- The order must be paid within 30 days.
* Are the games you sell in English?
- All the games we sell are in English. We only sell the EU version wich often comes with multiple languages. Both covers and game play are always in English.
If you dont find what you are looking for here, please contact us either by main or phone.
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